Consumer Returns

CONSUMER RETURNS

 

QUANTUM RETURN POLICY

Unused items purchased from this website may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

 

Return Conditions

Original shipping charges are non-refundable, except in cases where the return is the result of an error by Quantum or the item arrives damaged or defective. The consumer is responsible for shipping costs on return and/or exchange requests. Quantum is not liable for returns lost in transit or returned to the incorrect address, so please retain your tracking information.

 

Return Authorization & Fees

ALL returns require a Return Authorization.

To request a Return Authorization, please:

  • Start a return below, or
  • Contact us at 800-588-9030, Monday through Friday, 8:30 am to 4:30 pm CST.

Quantum reserves the right to enforce a 20% return fee if:

  1. Orders or Items are refused upon delivery

  2. Returns are made without authorization

  3. Returns are made past the 30-day return window

  4. Items ARE NOT returned in their original packaging

 

IMPORTANT NOTE

Replacement part orders placed directly with our Consumer Services Department are final sale and cannot be returned or exchanged


If a product arrives damaged or your order is incorrect in any way, please:

 

In-Store Purchases

We kindly request that any items purchased from any physical store locations be returned to those locations, rather than through the website's return process.